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Learning Assistance Program (LAP)

October is Disability Awareness Month


Zoom with LAP staff

When:  Monday to Thursday: 9 a.m.-12:15 p.m., 1:30-3:30 p.m., 4:30 to 6 p.m.

            Fridays: 9-11 a.m. 

L.A.P. staff are available to you to chat, to answer questions, and to help you find resources. As always, you can also find them in Cranium Cafe or you can call the office at 805-862-3290 ext. 3274 to make an appointment. 

LAP services are now available to serve you through various methods.  We are able to assist you in-person, via telephone, email, online chat, and/or video-conferencing.  Students wishing to "see" their Counselor through video-conferencing are able to do so by using Cranium Café or Zoom.  Both are able to be accessed via a smart phone or a computer. We encourage you to find a method that fits your needs.

LAP in Cranium Cafe

We are committed to continue to offer excellent services while also protecting the health and safety of our students, faculty, staff, and community.  We thank you and appreciate your flexibility and understanding as we navigate through these challenging times.  Please stay healthy!

For scheduled appointments, Counselors are available via telephone and/or video-conferencing. 


If you wish to "see" your Counselor via video-conferencing, you are able to do so using Cranium Café.  At the time of your appointment, you are required to be logged into your myHancock portal and enter Cranium Café.  An email with detailed information will be sent to you once an appointment has been scheduled. You will need to have a webcam and internet connection.  Cranium Café is only compatible with Chrome.  

Call 805-862-3290 ext. 3274 for Santa Maria LAP or ext. 5274 for Lompoc LAP to schedule your preferred method of appointment. Please have your H# ready.    

You can click on the "LAP Online" button above to video chat with your counselor or specialist. Click on the Knock on Door button to enter the counselor's lobby for a video meeting.
You can also call 805-862-3290 with the extension listed below. If you do not get an answer, please leave a voice mail. Feel free to call the office at the extension 3274 or 5274  if you have any difficulty.
Kerry Runkle ext.3504
Linda Kelly ext.5214
Lala Karapetian ext. 3503
Lisa Marsalek ext. 3506
Jackie Widle ext. 3289
Nancy Hernandez ext. 3788
Sarah Easton ext. 3670
Sarah Van Winkle ext. 3295
Weston Guerra ext. 5275

Email your question to a counselor or specialist. We encourage you to use your Hancock email account.  The email must include your H#. 







Sarah E.

Sarah V.


If you are already approved for testing accommodations, you do not need to do anything else to continue receiving those accommodations, even in an online classroom. You may want to send an email reminder to your instructor that you have been approved for accommodations, so they can contact our office for assistance if needed.

If you are eligible for test accommodations, and have not requested it for this semester, please contact the office using the methods above to make an appointment with your counselor.

If you are using interpreter or captioning services for instruction, those services will continue to be offered in online courses. If you have any questions, please contact Julia Townsend at or by video phone at 805-266-7874

If you are currently using note taking as an accommodation, you can continue to do so in any online classes that has live lecture or pre-recorded lecture. The LAP office will be working with note takers to establish how notes will be transferred to students. 

If you are utilizing e-text or any assistive hardware/software this term and need assistance, please contact Sarah Easton or Nancy Hernandez.

Freedom Scientific has offered FREE license use for ZoomText, JAWS (used by students who are visually impaired), and Fusion (a screen reader) for anyone through June 30, 2020. To activate your license, go to

Monday, Wednesday, Thursday, 8:00 AM to 4:30 PM
Tuesdays, 8:00 AM to 6:00 PM
Friday, 8:00 AM to 4:00 PM

Yes! You can get a voter registration form in the LAP office, or you can go to California's online voter registration link. 

The LAP team can help you with:

  • Accommodations
  • Developing a Comprehensive Student Education Plan
  • Transfer planning
  • Career planning
  • Campus and community referrals
  • Student success strategies
  • Probation counseling


Santa Maria
Building A, Room A304
1-805-862-1700 Ext. 3274
Fax: 805-922-3556
Video Phone: 805-266-7874

Building 1, Room 102N
805-944-1434 ext. 5274


Monday to Thursday 8 a.m. to 6 p.m. 
Friday: 8 a.m. to 4 p.m.